1. | Warranty period |
| 18 Months from the production month and year or 12 months from the date which |
| the product was bought and written in the purchase document. (User must show the purchase document for claim) |
| |
2. | Warranty condition |
| The warranty is limited to defect from the process or parts used in the manufacturing |
| Other expenses such as removing/setting equipments, transportation, travelling expense, outside service charge or |
| expenses not related to the product e.g. cable, pipe, joint are not included in warranty. |
| Company will repair or replace the new product under conditions considered by the company. |
| Repaired parts will be guaranteed under the remain warranty period or |
| within 180 days from the repair date (whichever is longer). |
| The warranty is limited only in the country of Thailand and is not applicable in the risk area or unreachable area, |
| confined space area, smoky area, chemical vapor, or restricted area in all cases. |
| |
| The followings are excluded from Warranty coverage: |
| 1) Improper installation as specified in the manual |
| 2) Usage in overload or over capacity of the product |
| 3) Usage under inappropriate conditions such as dry or little water condition, acidic or alkali water, in high temperature |
| water over specified in the manual. |
| 4) Use the wrong category or improper with the type of product |
| 5) Careless use or insufficient maintenance which caused the damages to the parts |
| 6) Modify, add, disassemble / assembly parts or adapt the products |
| 7) Damages caused by natural disasters such as flood, lightning etc. |
| 8) Fire, chemical substances, gas or damages from animals or insects |
| 9) Abnormal current or voltage or inappropriate control equipment such as sockets, breakers |
| 10) Damages occurred during the move, setting back or transportation including machines or equipments connected to |
| the product |
| |
3. | Claim delivery |
| Deliver claim product by your own / via promoted distributors |
| Via courier (advanced transportation payment) with the product details as below |
| - Problem details |
| - Usage details |
| - Name, Surname, Address, Telephone number to contact customers including copy of purchasing document |
| Please specify clearly for prompt response in checking equipment and solving the problem. |
| |
| **Claim address** |
| Motor and Pump Service Department |
| Mitsubishi Electric Automation (Thailand) Co., Ltd. |
| Bang-Chan Industrial Estate No.111 Soi Serithai 54, |
| T.Kannayao, A.Kannayao, Bangkok 10230 |
| Tel: 0-2906-3337-8 Fax: 0-2906-3339 |
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4. | Repair without warranty or not under warranty condition, customers should pay the repair charge. Company will inform the expense details and wait for customers confirmation before repair. |